A patient or surrogate may file a complaint regarding quality-of-care concerns or safety issues to CIHQ and is not required to notify the organization prior to filing a complaint. 

 

How to contact CIHQ to file a complaint:

• Online: https://cihq.org/complaint

• Mail: Center for Improvement in Healthcare Quality, P.O. Box 1540, Mexia, Tx 76667-1540, Attn: Chief Executive Officer

• Phone: 512.661.2813

 

Patients / Surrogates are encouraged to notify a staff member if a quality-of-care concern or safety issue is identified to enable us to promptly correct.  Mercy Behavioral Hospital also has a Grievance Procedure that may be initiated in the event the concern is not corrected and can be initiated by notification orally or in writing to any staff member.